Nine Tips for Using an Elevator Safely

Elevators are one of the safest ways to travel, as long as they're used correctly. Here's what we advise every passenger:

  1. Don't overload the cabin — Keep within the maximum capacity shown inside.
  2. Don't force the doors open or closed — Keep hands, clothing and belongings clear of closing doors.
  3. Don't use the elevator in a fire — Take the stairs.
  4. If the elevator stops between floors, stay calm — Don't force the doors or try to climb out; use the alarm button or emergency intercom.
  5. Check that the cabin floor is level with the landing — Before stepping in or out.
  6. If something goes wrong — Use the emergency button or intercom; don't try to rescue yourself.
  7. No smoking — And no flammable materials inside the cabin.
  8. Report any unusual noise, vibration or smell — To building management or maintenance immediately.
  9. Don't lean on the doors.

All elevators are fitted with standard safety systems. In an emergency, stay calm and use the alarm button.

Download the safety instructions (PDF)

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